A client must always raise any complaint with us first and we will deal with it under our Complaints Procedure. Hopefully any complaint will be resolved to your satisfaction.
If, unfortunately, a complaint has not been resolved, you can take it to the Legal Ombudsman. If it concerns non compliance with the Solicitor’s Code of Conduct, as set out in the Principles, laid down by the Solicitors Regulation Authority (SRA), then a complaint should be addressed to the SRA. You will find the address of the Legal Ombudsman and the SRA on their web sites and in the Terms of Business that we give to you at the commencement of any matter on which you instruct us.